Advocacy

Telcos or mobile operators have been in the news lately, implicated in the suppression of communications, tracking and surveillance of pro-democracy and human rights activists, and in their close collaboration with repressive regimes and their security apparatuses around the world. Now there is a new initiative spearheaded by advocacy organization Access Now that advocates for mobile operators to sign a set of five principles focused on human and democratic rights in return for their licenses.

Nothing New: How Cozy Telcos Are With Repressive Regimes

Vodafone's recent decision to shut down its communications network in Egypt and the delivery of pro-government propaganda via text message over its network made the news but that was just the tip of the iceberg. The examples abound: Uganda operators monitored and blocked certain SMS keywords in the advent of the recent election there, pro-Zanu propaganda is widely delivered over Zimbabwean operator networks, Russian mobile operators agreed to 'police' the Internet and their networks at the behest of the Russian government, and Belarussian telcos routinely supply information to the security police, including location information of known political activists.

This close collaboration of many operators with repressive states has been going on for some time but there is now a new activist movement forming, holding telcos accountable and to a higher standard. Led by activist shareholders and advocacy organizations like Access, activists point out that the negative publicity of this corporate behavior carries  financial implications that pose a risk to telco investors.

08.11.11 KatrinVerclas Advocacy Citizen Media Democratic Participation

SMS is everywhere, in an amazing diversity of applications. From enabling 'instant protest' in the Philippines, Spain and Albania, to election monitoring in Ghana, Lebanon, and Sierra Leone to HIV/AIDS education and support in Mexico and South Africa, we've seen that 160 characters can make a difference. This How-To covers the basics of setting up an SMS campaign system, looking at different approaches to suit your goals, budget and technical expertise.

What do you want the system to do?

Before you start, it's important to have a clear vision of how you want to use the system, and who the target audience might be. You should also do a level-headed audit of the resources available, including funding as well as staff time and technical expertise. If this doesn't look promising, take heart! Sometimes the most effective systems are the simplest, and you don't need a big budget for many types of SMS campaigns.

10.04.09 MelissaLoudon Advocacy Citizen Media Democratic Participation Disaster & Humanitarian Relief Education Environment Health Livelihood & Economic Development

For aid organizations, knowing what local communities and beneficiaries want and need is the key to running successful, sustainable programs. In Uganda, UNICEF is using mobile phones and broadcast media to get direct feedback from Ugandans on everything from medication access to water sanitation. The project, called uReport, allows users to sign up via a toll-free shortcode for regular SMS-based polls and messages. Citizen responses are used both in weekly radio talk shows to create discussion on community issues, and shared among UNICEF and other aid organizations to provide a better picture of how services work across Uganda.
 
Sean Blaschke, a Technology for Development specialist at UNICEF Uganda, explains that uReport gathers information from participants and informs citizens of their rights and available services. Recent polls have included questions about school dropouts, water point availability, mosquito net usage, and youth employment, all collected via SMS polls.

The use of SMS makes the program available to all literate mobile users regardless of handset; says Blaschke,

08.28.11 AnneryanHeatwole Advocacy Citizen Media Democratic Participation